:root{--blue:#0077CF;--navy:#002855;--marshmallow:#F3E6CD;--icy:#AEE2FA;--mint:#A5E7E5;--gummy:#64CCC9;--ink:#12324a;--muted:#5f7283;--line:#d7e6f2;--bg:#f8fbfd;--danger:#b42318;--ok:#15803d;--warn:#b45309;--lav:#f1ecff;--gold:#fde68a;--sky:#eaf7ff}*{box-sizing:border-box}body{margin:0;background:linear-gradient(180deg,#eef9ff 0,#fffaf1 420px,var(--bg) 100%);color:var(--ink);font-family:Quicksand,Arial,system-ui,sans-serif}a{color:var(--blue);text-decoration:none}.shell{max-width:1240px;margin:0 auto;padding:22px 18px 48px}.topbar{background:rgba(0,40,85,.96);border-radius:0 0 22px 22px;margin:-22px -18px 24px;padding:14px 22px;justify-content:space-between;gap:22px;align-items:center;box-shadow:0 3px 16px #0028552e;position:-webkit-sticky;position:sticky;top:0;z-index:20;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.brand,.topbar{color:white;display:flex}.brand{flex-direction:column;gap:2px;min-width:230px}.logo{color:white;font-family:Georgia,P22 Mackinac 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p{max-width:620px;margin-bottom:0}.dashboard-metrics{margin-bottom:14px}.compact-metric{min-height:104px;padding:14px 16px}.compact-metric .metric-value{font-size:34px;margin-top:8px}.pipeline-card{margin:14px 0;padding:16px 18px}.section-note{margin:-8px 0 0;color:var(--muted);font-weight:700;font-size:13px}.dashboard-section{grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr)}.lead-card-list{display:grid;grid-gap:8px;gap:8px}.lead-row-card{display:grid;grid-template-columns:minmax(220px,1fr) auto auto minmax(160px,.75fr);grid-gap:10px;gap:10px;align-items:center;padding:11px 12px;border:1px solid var(--line);border-radius:15px;background:#fbfdff;color:var(--ink)}.lead-row-card:hover{border-color:#9bd4f5;box-shadow:0 8px 22px #0077cf12;transform:translateY(-1px)}.lead-row-card strong{display:block;color:var(--navy)}.lead-row-card span:not(.badge){display:block;color:var(--muted);font-size:13px;margin-top:2px}.lead-row-card em{color:var(--muted);font-style:normal;font-size:13px;font-weight:800}.ghost-link{background:white;color:var(--blue);border:1px solid var(--line);box-shadow:none}.inline-empty{display:inline-flex;padding:8px 10px}.admin-notice{margin-bottom:16px;display:flex;align-items:center;justify-content:space-between;gap:14px;border-left:5px solid var(--warn);background:#fffaf0}.admin-notice strong{display:block;color:var(--navy)}.admin-notice span{color:var(--muted);font-weight:750}@media (max-width:960px){.dashboard-section,.lead-row-card{grid-template-columns:1fr}.admin-notice{align-items:flex-start;flex-direction:column}}.notice-row{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:8px}.notice-message{white-space:pre-wrap;background:#fff7ed;color:#7a4b00;border:1px solid #f6d58b;border-radius:12px;padding:10px;font-size:12px;overflow:auto}.metric-link{color:inherit;display:block}.actionable-metric{transition:transform .15s ease,box-shadow .15s ease,border-color .15s ease}.metric-link:hover .actionable-metric{transform:translateY(-2px);box-shadow:0 14px 30px #0077cf18;border-color:#9bd4f5}.metric-cta{margin-top:8px;color:var(--blue);font-size:12px;font-weight:950}.explainer-card{margin:14px 0 18px;display:flex;gap:8px;align-items:baseline;background:#f8fbff}.explainer-card strong{color:var(--navy)}.explainer-card span{color:var(--muted);font-weight:750}.today-section{grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr)}.capped-window{max-height:430px;overflow:auto;padding-right:3px}.capped-window::-webkit-scrollbar{width:8px}.capped-window::-webkit-scrollbar-thumb{background:#c8deed;border-radius:999px}@media (max-width:960px){.explainer-card{flex-direction:column}.today-section{grid-template-columns:1fr}}.guided-help-card{margin:14px 0 18px;display:grid;grid-template-columns:minmax(0,.9fr) minmax(360px,1.1fr);grid-gap:16px;gap:16px;align-items:center;background:linear-gradient(135deg,#fff,#f1fbff)}.guided-help-card h2{margin-bottom:6px}.guided-help-card p{margin:0;color:var(--muted);font-weight:750}.guided-steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:8px;gap:8px}.guided-steps a{display:grid;grid-gap:6px;gap:6px;border:1px solid var(--line);border-radius:15px;background:white;padding:12px;color:var(--navy);font-weight:850}.guided-steps a:hover{border-color:#9bd4f5;box-shadow:0 8px 20px #0077cf12}.guided-steps strong{width:26px;height:26px;display:inline-flex;align-items:center;justify-content:center;border-radius:999px;background:var(--blue);color:white}.guided-steps span{font-size:13px;line-height:1.25}@media (max-width:960px){.guided-help-card,.guided-steps{grid-template-columns:1fr}}.lead-hero{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;grid-gap:18px;gap:18px;padding:20px 22px;margin-bottom:16px;background:linear-gradient(135deg,#fff,#edf9ff)}.back-link{margin:0 0 8px}.lead-title-block h1{margin:0;color:var(--navy);font-family:Georgia,P22 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minmax(310px,.7fr);grid-gap:16px;gap:16px;align-items:stretch}.lead-primary-card,.lead-side-card{min-height:100%}.lead-primary-card h2{font-size:clamp(25px,3vw,36px);margin-bottom:0}.lead-signal-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:9px;gap:9px;margin:16px 0 12px}.lead-signal-grid div{border:1px solid var(--line);border-radius:15px;background:#fbfdff;padding:12px}.lead-signal-grid span{display:block;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.08em;font-weight:950}.lead-signal-grid strong{display:block;margin-top:6px;color:var(--navy);font-size:15px;line-height:1.25}.why-strip{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0 4px}.why-strip span{border:1px solid #cfeaf8;background:#f1fbff;color:var(--navy);border-radius:999px;padding:7px 10px;font-size:12px;font-weight:850}.lead-action-row{display:flex;flex-wrap:wrap;gap:8px;margin-top:16px}.family-list{display:grid;grid-gap:8px;gap:8px;margin-top:12px}.family-chip{border:1px solid var(--line);border-radius:15px;background:#fbfdff;padding:12px}.family-chip strong{display:block;color:var(--navy)}.family-chip span{display:block;color:var(--muted);font-size:13px;font-weight:750;margin-top:3px}.latest-note{margin-top:14px;border-top:1px solid var(--line);padding-top:14px}.latest-note span{display:block;color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-size:11px;font-weight:950}.latest-note p{max-height:96px;overflow:auto;margin:6px 0;color:var(--ink);line-height:1.45;font-size:13px}.latest-note em{color:var(--muted);font-size:12px;font-style:normal;font-weight:750}.compact-empty{padding:10px}.lead-workspace-grid{grid-template-columns:minmax(0,1.35fr) minmax(320px,.65fr);align-items:start;margin-top:16px}.lead-action-stack,.lead-main-stack,.lead-workspace-grid{display:grid;grid-gap:16px;gap:16px}.sticky-action-card{position:-webkit-sticky;position:sticky;top:92px}.polished-row{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:start;grid-gap:10px;gap:10px}.compact-list{gap:8px}.draft-card-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:10px;gap:10px}.draft-mini-card{display:grid;grid-gap:8px;gap:8px;border:1px solid var(--line);border-radius:16px;background:#fbfdff;padding:12px;color:var(--ink);min-height:116px}.draft-mini-card:hover{border-color:#9bd4f5;box-shadow:0 8px 20px #0077cf12}.draft-mini-card strong{color:var(--navy);line-height:1.25}.draft-mini-card em{color:var(--muted);font-style:normal;font-size:13px;font-weight:800}.professional-details{border:1px solid var(--line);border-radius:15px;background:#fbfdff;padding:0;overflow:hidden}.professional-details+.professional-details{margin-top:10px}.professional-details summary{cursor:pointer;list-style:none;color:var(--navy);font-weight:950;padding:12px 14px;background:linear-gradient(135deg,#fff,#f5fbff);display:flex;justify-content:space-between;align-items:center}.professional-details summary::-webkit-details-marker{display:none}.professional-details summary:after{content:"⌄";color:var(--blue);font-weight:950}.professional-details[open] summary{border-bottom:1px solid var(--line)}.professional-details[open] summary:after{transform:rotate(180deg)}.professional-details .queue-list,.professional-details .timeline-list,.professional-details form{padding:12px}.professional-details .stack-form{margin-bottom:0}.professional-details textarea{min-height:86px}.timeline-list{display:grid;grid-gap:10px;gap:10px}.timeline-item{border-left:3px solid var(--blue);padding:2px 0 2px 12px}.timeline-item strong{color:var(--navy)}.timeline-item span{color:var(--muted);font-size:12px;font-weight:850;margin-left:6px}.timeline-item p{margin:6px 0 0;color:var(--ink);line-height:1.45;max-height:130px;overflow:auto}.compact-audit-card{padding:12px}.compact-audit-card .professional-details{border:0;background:transparent}.compact-audit-card .professional-details summary{border-radius:12px}@media (max-width:1050px){.lead-command-grid,.lead-workspace-grid{grid-template-columns:1fr}.sticky-action-card{position:static}}@media (max-width:760px){.draft-card-grid,.lead-hero,.lead-signal-grid{grid-template-columns:1fr}.lead-hero-status{justify-content:flex-start}}.action-card-heading{margin-bottom:12px}.action-card-heading h2{margin-bottom:4px}.action-card-heading p{margin:0;color:var(--muted);font-weight:750}.action-details summary{display:grid;grid-template-columns:1fr auto;grid-gap:4px 10px;gap:4px 10px;align-items:center}.action-details summary span{color:var(--navy);font-weight:950}.action-details summary em{grid-column:1/-1;color:var(--muted);font-size:12px;font-style:normal;font-weight:750;line-height:1.25}.operator-form{gap:10px}.operator-form .field-help{margin:0;color:var(--muted);font-size:13px;font-weight:750;line-height:1.35}.operator-form label{font-size:13px}.operator-form input,.operator-form select,.operator-form textarea{margin-bottom:4px}.operator-form textarea{min-height:76px}.operator-form button{width:100%;margin-top:4px}.advanced-fields{border:1px dashed #c5d9e8;border-radius:14px;background:#fff;padding:0;overflow:hidden}.advanced-fields summary{cursor:pointer;list-style:none;color:var(--blue);font-weight:950;padding:10px 12px;font-size:13px;display:flex;justify-content:space-between}.advanced-fields summary::-webkit-details-marker{display:none}.advanced-fields summary:after{content:"⌄"}.advanced-fields[open] summary{border-bottom:1px dashed #c5d9e8}.advanced-fields[open] summary:after{transform:rotate(180deg)}.advanced-fields label{padding:10px 12px 0}.advanced-fields label:last-child{padding-bottom:10px}.help-hero{background:linear-gradient(135deg,#fff,#edf9ff)}.help-card,.help-section{margin-bottom:16px}.help-toc-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:10px;gap:10px}.help-toc-card{display:grid;grid-gap:6px;gap:6px;border:1px solid var(--line);border-radius:16px;background:#fbfdff;padding:13px;color:var(--ink);min-height:112px}.help-toc-card:hover{border-color:#9bd4f5;box-shadow:0 8px 20px #0077cf12;transform:translateY(-1px)}.help-toc-card strong{color:var(--navy);font-size:16px}.help-toc-card span{color:var(--muted);font-size:13px;font-weight:750;line-height:1.35}.help-section{scroll-margin-top:100px}.help-section p{color:var(--ink);line-height:1.55}.help-example-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:10px;gap:10px;margin:12px 0}.help-example-grid div{border:1px solid 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strong{display:block;color:var(--navy);margin-top:4px;overflow-wrap:anywhere}.lead-edit-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(310px,.45fr);grid-gap:16px;gap:16px;align-items:start}.lead-edit-summary{position:-webkit-sticky;position:sticky;top:92px}@media (max-width:960px){.lead-edit-layout,.snapshot-grid{grid-template-columns:1fr}.lead-edit-summary{position:static}}.lead-edit-form{align-items:start}.edit-form-section-heading h3{margin:4px 0 0}.child-edit-section{border:1px solid var(--line);border-radius:18px;background:#fbfdff;padding:14px}.child-edit-header{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:12px}.child-edit-header h3{margin:0 0 4px}.child-edit-header span{color:var(--muted);font-weight:750;font-size:13px}.child-edit-list{display:grid;grid-gap:12px;gap:12px}.child-edit-card{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:10px 12px;gap:10px 12px;background:white}.child-edit-card legend{color:var(--navy);font-weight:950;padding:0 6px}.child-edit-card .compact-button{justify-self:start;align-self:end}@media (max-width:760px){.child-edit-header{align-items:flex-start;flex-direction:column}.child-edit-card{grid-template-columns:1fr}}.draft-ready-button{background:var(--ok)}.draft-needed-button{background:var(--blue)}.lead-summary-card{border-left:5px solid var(--gummy)}.lead-summary-card p{margin:0;color:var(--ink);font-size:15px;line-height:1.55;font-weight:750}.primary-open-work{display:flex;justify-content:space-between;gap:12px;align-items:center}.unified-update-form{margin-bottom:0}.unified-update-form textarea{min-height:96px}.unified-update-form .compact-guardrail{font-size:12px;margin-top:4px}@media (max-width:760px){.primary-open-work{align-items:flex-start;flex-direction:column}}.summary-stale-card{border-left-color:var(--warn);background:linear-gradient(135deg,#fffaf0,#fff)}.summary-refresh-row{margin-top:12px;border:1px solid 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rgba(15,23,42,.075);scroll-margin-top:84px}.activity-entry-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.activity-date{color:var(--muted);font-size:12px;font-weight:900;text-transform:uppercase;letter-spacing:.04em;margin-bottom:3px}.activity-entry h3{margin:0;font-size:16px;line-height:1.25;color:var(--ink)}.activity-chip-row{display:flex;flex-wrap:wrap;gap:6px;justify-content:flex-end}.activity-chip{border:1px solid #d8e1ee;background:#f8fafc;color:#334155;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:950;text-decoration:none;line-height:1;display:inline-flex;align-items:center;gap:4px}.activity-chip:hover{transform:translateY(-1px);box-shadow:0 6px 14px rgba(15,23,42,.08)}.activity-chip-email{background:#eff6ff;border-color:#bfdbfe;color:#1d4ed8}.activity-chip-sms,.activity-chip-text{background:#ecfdf5;border-color:#bbf7d0;color:#047857}.activity-chip-phone,.activity-chip-voicemail{background:#f5f3ff;border-color:#ddd6fe;color:#6d28d9}.activity-chip-manual,.activity-chip-note{background:#fff7ed;border-color:#fed7aa;color:#c2410c}.activity-chip-stage{background:#f1f5f9;border-color:#cbd5e1;color:#475569}.activity-goal{margin-top:10px;padding:9px 10px;border-radius:12px;background:#f8fafc;border:1px dashed #cbd5e1;display:flex;gap:8px;align-items:baseline}.activity-goal span{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:950}.activity-goal strong{color:var(--ink);font-size:13px}.activity-piece-stack{margin-top:10px;display:grid;grid-gap:8px;gap:8px}.activity-piece{border:1px solid #e5e7eb;border-radius:14px;background:#fbfdff;overflow:hidden;scroll-margin-top:84px}.activity-piece summary{cursor:pointer;list-style:none;padding:10px 12px;display:flex;align-items:center;gap:8px;font-weight:900;color:var(--ink)}.activity-piece summary::marker{content:"";display:none}.activity-piece summary::-webkit-details-marker{display:none}.activity-piece summary:after{content:"▾";margin-left:auto;width:24px;height:24px;border-radius:999px;display:inline-grid;place-items:center;background:#eef5fb;color:var(--muted);font-size:14px;font-weight:950;line-height:1;transform:rotate(-90deg);transition:transform .16s ease,background .16s ease}.activity-piece[open] summary:after{transform:rotate(0deg);background:#dbeafe;color:var(--blue)}.activity-subject{margin:0 12px 8px;padding:8px 10px;border-radius:10px;background:#f1f5f9;color:#334155;font-weight:850;font-size:13px}.activity-content{margin:0 12px 12px;padding:12px;border-radius:12px;background:#fff;border:1px solid #edf2f7;color:#1f2937;line-height:1.55;font-size:14px}.plain-activity-content{white-space:pre-wrap}.rendered-email p{margin:0 0 10px}.rendered-email p:last-child{margin-bottom:0}.activity-meta{margin-top:8px;color:var(--muted);font-size:12px;font-weight:800}@media (max-width:760px){.activity-entry-head{flex-direction:column}.activity-chip-row{justify-content:flex-start}.activity-piece summary{align-items:flex-start}}.active-work-context{margin:12px 0 4px;border:1px solid #cfe4f7;border-left:4px solid var(--blue);background:#f3f9ff;border-radius:14px;padding:10px 12px;display:grid;grid-gap:2px;gap:2px}.active-work-context span{color:var(--muted);font-size:11px;font-weight:950;text-transform:uppercase;letter-spacing:.06em}.active-work-context strong{color:var(--navy);font-size:14px}.active-work-context em{color:var(--muted);font-style:normal;font-size:12px;font-weight:800}.snapshot-summary-box{margin-top:8px;border:1px solid var(--line);border-radius:14px;background:#fbfdff;padding:10px 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